Before contacting Framasoft using the form in this contact page, please check that the answer is not included in the list below.
We remind you that no answers will be given to questions concerning the functioning of free software. For this, please use our forums.
Thank you! Framasoft volunteers work about thirty times a year throughout France. It is therefore possible that we may be able to participate in your event.'
However, please understand that the association’s energies are not infinite, and that our priority is above all to develop online awareness actions. Consequently, we cannot respond to all requests, especially if geographical issues are taken into account, or if - quite simply - none of our members are available on the desired date.
To make us a proposal for an intervention, simply write to us via the form on the home page of this site, choose Invitation à un événement, and give precise indications in your message: Who (are you)?, When (is the intervention planned)?, Where (is the demonstration taking place)?, What (conference? round table? stand? other?), etc.
We will answer you promptly to let you know if a member of the association is available.
It is not possible for users to delete their account (the software we use but do not develop does not allow this and does not seem to be going to do so because it requires too many changes).
You have to request it from the address associated with the account to be deleted, and specifying the name of your account.
To delete your account you have to:
If you remove your account, ALL your articles, ALL your tags, ALL your annotations and your account will be PERMANENTLY removed (it can’t be UNDONE). You’ll then be logged out.
To log in or reset you password you have to use your username, not your email address.
Warning: your username is case sensitive. You must enter the exact spelling!
If you don’t remember you username, please contact us from the same email address as your Framaboard account.
The map can only be edited from the same web browser and if you do not purge your profile (cookie, offline data, etc.) or by following the edit link given to you at the time of creation.
The map editing link is in the form of:
https:/framacarte.org/en/map/anonymous-edit<id of the map>:<random characters>
Perhaps you can find it in your browsing history?
Otherwise contact us, remembering to give us the public link to the map, your IP address, your web browser and the date you created your map. Since you created your map without an account, we need these elements to ensure that you are the person who created the map.
To avoid these inconveniences you can create an account. Once it's done, you have to click the anonymous edit link while you are connected to recover map edition.
To delete your account, you have to:
Please note that you can not delete your account if you are the only owner of one or more lists. You have to choose another owner before.
Accounts without any lists (as subscriber, owner or editor) will be deleted each month.
That is not possible. We want to prevent spammers from taking advantage of Framalistes to subscribe thousands of addresses and spam them in a few clicks. We have therefore voluntarily deactivated the registration of batches of emails by the owner and limited the number of members per list to 500 email addresses.
To register a large number of members, there is no other solution than to send them a link to the subscription page of the list or to add them manually one by one with patience.
In one word: no. The tool would be able to do this, but it is not adapted to create virtuous lists (with a double opt-in, email verification, etc.) So, using Framalistes in unilateral mode (from one to all) can put all users of Framalistes at risk: if a list is classified as spam by large email providers, it is actually all emails from all framalistes that would automatically move to spam folders in mailboxes. We do not have the means (human, financial, technical) to manage such uses and especially their consequences; and we do not want some uses to make this shared service inoperable.
If you are looking for a free/libre service for your newsletters, we recommend using PHPList.
That’s not possible! We have configured Sympa (the software behind Framalistes) so that any email sent from this service displays a link to unsubscribe from the list it comes from.
Beyond the legal obligation, it is an important ethical and technical choice: it seems essential to us that everyone can be free to unsubscribe easily from any email list, and this prevents people on your list from classifying it as SPAM (an action that, in the long run, could classify all messages from all framalists as spam among the largest email providers).
On the other hand, it is possible to add one above the existing one, and/or to add a header to the emails in your list. An issue is opened in the sympa repository about it.
The applications have been updated to version 0.7.
This version requires the migration of your data to the new version of the server. We have deployed this new version of the server, but we have not yet tested it. If you want to play it safe, don’t install the new version (see here to install the previous version of the android application (not recommended though: outdated application is potentially a dangerous app)).
If you want to test the new version (meaning no more synchronization between the application and the web interface):
https://api.framanotes.org/for "Old Turtl server"
https://apiv3.framanotes.org/for "Turtl server"
Warning!: Our web interface is using the old version of the server, do not migrate if you want to continue using it. Due to the profound changes in Turtl, we probably won’t be able to offer a web interface for a long time (depending on this ticket).
Since the creation of a pad is anonymous, it is impossible to propose deleting the data, otherwise anyone could delete any pad. However, the pads are deleted after a certain period of inactivity (no modification), in order to avoid making our database grow indefinitely.
This period is 24 hours for a pad created on the https://quotidien.framapad.org/ instance, one month on the https://mensuel.framapad.org/ instance etc… Meanwhile you can select all the content and delete it. Be careful, however, this will not delete the content of the history (the data will still be available).
Apparently not. The only limit is the bandwidth limit (you can save bandwidth by disabling the video).
However, since Framatalk is based on the weakest Internet connection, it is not recommended to make conversations with more than 2 people (unless each participant is on a sufficient connection (fiber for example) in which case 3 or 4 participants are possible).
To summarize: it is ongoing. While most Internet companies and start-ups generally manage only a few services and databases, and have significant resources, we are a small non-profit organization that offers more than 30 services and even more websites. Complying with the GDPR directives will take us some time.
Important points concerning the collection and processing of data at Framasoft:
Our compliance with the DGMP is therefore still imperfect, but our association promoting privacy, we are committed to respecting it.
No. We do not (and will not) offer unified accounts because the services we offer use software developed by different and independent teams (of which we are, in most cases, not part). Each software evolves on its own and maintaining a service that would unite them (in addition to our custom versions) would be particularly time-consuming.
In addition, it would create an SPOF (Individual Point of Failure): if unified authentication is compromised, everything is compromised (or everything fails if it fails).
For security reasons Framasoft will not disable two-step authentication (2FA) of an account: it would be against the interest of using two-step authentication.
When activating two-step authentication, two-step authentication deactivation codes are provided to you by the site you are using. You must copy and store these deactivation codes securely and permanently.
Framasoft will not be able to provide you these codes if you lose them.
If the request is not justified by legal proceedings, we do not, as a matter of principle, disclose users' IP addresses. Even if we understand the reasons for this type of request when there is, for example, insults or vandalism on collaborative documents, in other contexts (journalism, legal proceedings, union meetings...) if we started to reveal the IP addresses of our users on simple request it could have serious consequences on their anonymity.
Moreover, the IP address is not always a sufficient indicator that it is the right person: someone may type text while the person is temporarily away.